Building Trust: Humans of Public Service

Building Trust with Citizens: A discussion and celebration of public servants bwhittaker_final_smaller

In recent years, the public perception of the government has been on a decline. The general public could point to the questionable management of the COVID-19 response, crashing unemployment websites, or limited availability of Paycheck Protection Program benefits. These experiences, combined with a complex organization structure, make it easy to place these frustrations at the government’s doorstep and less so on a specific agency or department.

Despite the declining trust in the government, there has been a group of public servants, non-profits, and industry partners pushing for greater focus on the citizen experience, to include modernizing public facing websites, transforming public service delivery, and prioritizing citizen outcomes (instead of outputs). On December 13th, 2021, years of pushing led to the signing of a Customer Experience Executive Order, which included 36 commitments to improve service delivery across 17 agencies.

Brian Whittaker, a former GSA Technology Executive, has spent the majority of his time in public service leading organizations that prioritized improving how the public interacts with our government. These roles exposed him to a variety of agencies and projects that range from COVID-19 Frequently Asked Questions to Civil Rights Complaints. Today he will highlight those organizations he has led, the citizen focused projects he has worked on and a new opportunity to bring humanity back to government. 


Date: Wednesday, Mar. 9th, 2022

Time: 6:00-7:00pm

Location: Virtual over Zoom  

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Zoom meeting link and dial-in information will be sent with confirmation email after registering .  

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Event Organizer: The Harvard Club of Philadelphia




6:00PM - 7:00PM Wed 9 Mar 2022, Eastern timezone

Virtual Event Instructions:

Look Who's Coming:

Janet Rich
Anil Tilbe
Guest of Anil Tilbe
Amy Kluber
Tracy Davis Bradley
  Veterans Health Administration
Daniel Chang
Martina Malek
Megha Chokshi
Robert Wuhrman
  Harvard Club - Washington, DC
Laura Prietula
Lenore Roe
Carla Briceno
Satish Gattadahalli
Eduardo Ortiz
Justin Martino
Cory Brown
Steve Arntt
Gigi Frias
Kevin Willis
Vijayram Raghavan
Raymond Holder
  Amazon Web Services
Brittany Glenn
Nicole Gilbride
  VA Office of Information Technology
G. Nagesh Rao
Sarah Sybert
Jason Kattman
Katherine Mullins
Paola Diaz
Stephanie Riggin
John Kim
Stephen Carroll
Gregory Wright
  US General Services Administration
LaRel Rogers
LaShaun Warren
Heather Coleman
Amy Rogers
Monita Eng-Milton
Liz Brodd
Melanie Sheerr
Luke McLoughlin
Eva lily
Bryan Richards
  Harvard Club of Indiana
David Chen
Bernadette Piacek-Llanes
Daniel Wolfson
  ABIM Foundation
Justin Martino
Elizabeth Galaznik
Aaron Capizzi
Sara Igl
Wanda Felder
Janet Rich
Linda Saalman
Wendy Thomas
Gail Chavis
Chris Kuang
Sarah Sybert
Carolynn Richmond
Carolynn Richmond
Guest of Carolynn Richmond
... a total of 64 guests.
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